Refund, Return, and Exchange Policy
At Mart Daar, we facilitate a secure and trustworthy marketplace. Because our platform operates strictly on a Cash on Delivery (COD) basis, payments are made directly to the seller or delivery partner at the time of receipt.
To protect our buyers, Mart Daar enforces a standardized return and exchange framework across all listed stores and dealers.
1. Return Window and Eligibility
- We offer a 7-day return window from the date of physical delivery.
- Returns and exchanges are accepted for all physical products, including cases of customer change of mind or buyer remorse. Items must be returned in their original packaging and unused condition.
- Non-physical products, digital goods, and completed services are not eligible for return or refund.
2. Return Logistics & Costs
- Returns are completely free of cost for all physical products within India. Buyers will not be charged any return shipping or restocking fees.
- Customers can initiate a return or exchange by contacting the seller directly using the mobile number and location details provided on the store page.
- Depending on the specific dealer, returns will be processed via courier/mail or collected directly by the seller.
3. Cash on Delivery (COD) Refund Process & Dispute Resolution
- For transactions settled via COD, once the vendor receives and verifies the returned item, the refund will be issued directly to the buyer via bank transfer, UPI, or store wallet within 5–7 business days.
- While transactions are settled via COD between the buyer and the seller, Mart Daar guarantees buyer protection. If you encounter any issues regarding a product return, exchange, or uncooperative store owner, please contact Mart Daar customer support at support@martdaar.com. We will intervene on your behalf to enforce this policy and resolve the dispute.